Every community is unique, and your community’s governing documents determine the maintenance responsibilities in your association. Some requests may fall under the association's responsibilities, while others may be the homeowner's responsibility. Our goal is to help you navigate this process with ease and clarity.

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Here’s how it works when you submit a request:

 

1. Submit Your Request: Complete the form below with as much detail as possible, including the nature of the issue and its location

2. Review Process: Your community manager will review and compare your request with the governing documents specific to your association to determine the appropriate next steps.

3. Follow-Up: Once reviewed, we’ll respond promptly with guidance on how the request will be handled, whether it falls under the association’s scope or requires action on your part.

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We’re committed to ensuring that every homeowner gets the support they need while staying aligned with the unique rules and guidelines of their community.

 

If you’re ever unsure about maintenance responsibilities or have questions about the process, don’t hesitate to reach out—

we’re happy to assist!

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