IMPORTANT UPDATE!!

As part of our continued commitment to providing best-in-class service, myStreet Community Management is transitioning to a new management software platform, CINC, along with a new banking partner. This upgrade will officially go live on

June 1, 2026.

What This Means for You:

This transition is designed to make managing your account easier, faster, and more transparent. With the new system, you will have access to a modern owner portal and mobile app that allows you to:

• Make and manage assessment payments

• View your account balance and payment history

• Submit architectural requests and work orders

• Access important community documents

• Communicate directly with our support team

The new app provides a centralized, user-friendly experience so you can manage everything related to your home in one place, anytime, anywhere!

Set up your account and download the myStreet Mobile App:

- Choose “Request an Account”

o Viewing on your mobile device? Click the three lines in the top left

o Viewing on your desktop? Click the “Request an Account” option in the top right

- Follow the prompts

o Enter your email address and click submit - You will be redirected to a page that states “We Couldn’t Find An Account” and that is fine!

o Complete the form by entering your First Name, Last Name, Email, Phone Number, Address, Relation to Unit (Owner) and the Password of your choosing. Leave the Account Number field blank (if you enter an account number, it will not impact your request)

o Submit your Request and your account will be verified and confirmed by our office

Once you have completed the registration, you may download the myStreet Mobile App!

This app has all the capabilities of the online portal, plus so much more. It is best practice to utilize the mobile app but not required. (You MUST register online before logging into the mobile app).

You can download the mobile app by searching myStreet Community Management in the app store or by using the following links:

• Apple App Store: https://apps.apple.com/us/app/mystreet-community-management/id6760407071

• Google Play Store: https://play.google.com/store/apps/details?id=com.cinc.mystreet

Action Required

To ensure a smooth transition, you will need to set up your account within CINC and update your payment method before June 1st, 2026.

• Existing recurring payments will automatically end after May 31st

• If you have autopay through your bank, the address for payments will need to be updated to the new PO Box listed below

• You will need to re-enroll in autopay through the new portal or mobile app

Payment Options & Details

The new platform offers several convenient payment options:

• Recurring e-check: $1.99 per transaction

• One-time e-check: $2.99 per transaction

• Credit card payments: 3.5% fee

• Check or bank bill pay: No fee

Mail-in payments should be sent to the updated address (included bill pay through your bank):

c/o myStreet Community Management

PO Box 878

Commerce, GA 30529

**Check must be made payable to your community name. Checks payable to myStreet will be rejected**

Questions or Need Assistance?

If you have questions or need assistance related to this exciting enhancement, please contact our below dedicated support team.

Email: Ana@mystreetva.com

Phone: 804-533-4208

Looking Ahead

This is more than just a software update—it’s a significant step forward in improving communication, transparency, and ease of use for all homeowners. We are confident this new platform will provide a better overall experience for you and your community.

If you have any questions in the meantime, please don’t hesitate to reach out to our team.

Thank you for your continued support and cooperation during this transition.

The myStreet Community Management Team!