FAQs
Frequently asked questions
Welcome! It typically takes 2–3 weeks for us to receive your closing package from the title company. Once we receive it, we’ll enter your information into our system and mail a welcome packet to the property address.
This packet will include important details such as your account balance, due dates, and instructions on how to make payments.
If you need assistance before your welcome packet arrives, feel free to contact our main office at info@mystreetva.com. We're happy to help!
Assessment (and utility, if applicable) payments are made through the SmartStreet website using the link below. Please note: this site is strictly a payment portal and does not display your account balance or payment history.
https://www.hoabankservices.com/OnlinePayments/
For more information on viewing balances, architectural requests, and other community tools, please see our additional FAQ entries about community portals.
Yes, you can set up automatic recurring monthly payments or submit one-time payments—whichever works best for you.
To set up a recurring paymeny, you would set up an account by following the prompts. If you only need to make a one time payment, just click one-time payment on the home screen.
Simply follow the on-screen prompts on the payment portal to choose your preferred option.
https://www.hoabankservices.com/OnlinePayments/
Absolutely!
If you would like to drop off a check or money order for your assessment payments, please visit us at our main office location below during regular business hours.
7231 Forest Ave Suite 102
Richmond, VA. 23226
If you would like to mail a payment, please make sure your check or money order is made out to your community or association name and mail it to the address below.
(Community or Association Name)
c/o myStreet Community Management
PO Box 105007
Atlanta, GA. 30348
Payments can be made using a checking or savings account at no additional cost. If you prefer to use a credit or debit card, please note that a service fee will apply.
Most of the communities we manage utilize an online owner portal through our management software called Enumerate.
The owner portals can be reached through the link below.
https://portal.goenumerate.com/login
If you are unsure if you're community uses such a portal or have questions about logging in, please reach out to your community manager.
Also, owner portals are much more than just a way to look at your account balance. The portals include community specific information such as rules and regulations, meeting minutes, and other helpful documents in addition to way to submit maintenance requests when needed.
We encourage you to explore your community’s portal, which offers a convenient way to find answers to most questions and stay informed about important updates.
If you believe you're account has been charged a late fee in error, please reach out directly to your community manager. They will be more than happy to work with the accounting department to review your account and make any necessary updates or corrections.
While our team members always want to help our customers, for your security we are limited in the amount of information available to us when it comes to payments.
However, SmartStreet is here to help! Please reach out directly to an HOA Specialist for further assistance with your account or payment questions.
CONSULT WITH AN HOA SPECIALIST
Option 1 (password reset) or Option 2 (online payment assistance)
Monday – Friday 5:00 a.m.—5:00 p.m. PT excluding federal holidays
If you're community utilizes our online portal, account balances can always be found by logging into your account. From the portal you can find account balance, payment history, and much more.
That depends. More and more we are seeing what's called sub-metering for water in our communities. This means, the association has one master meter with the city or county that it is responsible to pay on behalf of all owners. Each individual owner then has their own water meter that tracks their individual usage. Associations will hire a vendor to read the individual meters and produce owner bills based on gallons used. The owners then make payment to the association directly in most cases, and then the association pays the city or county.
Check with your manager if you're unsure how your community handles water.
Updates like mailing address must be made in writing, or in some cases, can be made through the online portal for your community. Updates made in the portal are then updated in our management program.
The second option is to email your manager directly with the new mailing address.
We're sad to see you go, but we're here to help!
Resale package and escrow payoffs can be ordered through the online website Homewise.
Great question!
Maintenance in a community association is going to depend on the maintenance responsibilities in your governing documents. This language helps community managers determine if the maintenance request is something the association handles or if it is an owner responsibility.
If you're unsure or if you have an association maintenance request, you can use the maintenance request form on this website to submit a work order for the issue to be reviewed.
The maintenance request form is located under the owner tab on this website.
A good rule of thumb to live by in a community association when it comes to modifications is that any changes on the exterior of the home or lot, are going to require what's called a modification application.
Associations often times will have regulations on what can and cannot be changed on the exterior of your home or lot. These regulations can range from the color you can paint your front door to the types of plants you can have in the garden bed.
These regulations exist to ensure continuity throughout your community and promote property values for all owners.
A modification request can be completed with the online form found on our website under the Modification tab.
The ability to rent your home in a community association is going to depending exclusively on the language in your community's governing documents as well as any policies that the Board of Directors has adopted.
Oftentimes associations will have paperwork that will need to be completed and copies of leases and contact information for property management companies will need to be obtained. Sometimes communities will have rental restrictions on how many homes can be rented at any given time.
If you're unsure of your communities rental restrictions, please check with your manager directly.
Assessments or dues for all associations are based on it's annual budget.
Each year, the Board of directors, along with management, review the annual budget and look at things like contractable services (landscaping, pond maintenance, insurance requirements, etc.) and determine how much it will cost to run the association for the entire year. Then, they determine what the income needs to be to support those expenses. The income generated for an association is through the assessments paid by the individual owners. The income needed to support the expenses is divided up amongst each owner either in equal amounts or based on factors such as square footage or lot size.