Question 1

I'm new to one of the communities you manage. What happens next?

Accepted Answer

Welcome! It typically takes 2–3 weeks for us to receive your closing package from the title company. Once we receive it, we’ll enter your information into our system and mail a welcome packet to the property address.

This packet will include important details such as your account balance, due dates, and instructions on how to make payments.

If you need assistance before your welcome packet arrives, feel free to contact our main office at info@mystreetva.com. We're happy to help!

Question 2

How do I make a payment for my assessments?

Accepted Answer

Assessment (and utility, if applicable) payments are made through our owner Portal, Cinc Connect.

https://mystreetva.cincconnect.com

For more information on viewing balances, architectural requests, and other community tools, please see our additional FAQ entries about community portals.

Question 3

Can I set up reccurring assessment payments?

Accepted Answer

Yes, you can set up automatic recurring monthly payments or submit one-time payments—whichever works best for you.

Log into your Cinc Connect account using the link below or through your app.

https://mystreetva.cincconnect.com

Once you log in, click make a payment and you will have options to make a payment, set up an automatic payment, add payment methods or edit current automatic payments.

Question 4

Can I make payments in person or by mail?

Accepted Answer

Absolutely!

If you would like to drop off a check or money order for your assessment payments, please visit us at our main office location below during regular business hours.

7231 Forest Ave Suite 102
Richmond, VA. 23226

If you would like to mail a payment, please make sure your check or money order is made out to your community or association name and mail it to the address below.

(Community or Association Name)
c/o myStreet Community Management 
PO Box 878 
Commerce, GA 30529

Question 5

Which forms of payment can I use?

Accepted Answer

Cinc Connect can accept payments through personal checking or savings accounts, as well as a debit or credit card.

Question 6

How do I see my account balance?

Accepted Answer

When owners log into the Cinc Connect portal, your balance and other assessment related information will be right on your home page.

https://mystreetva.cincconnect.com/

Question 7

What do I do if I receive a late fee and I believe it’s an error?

Accepted Answer

If you believe you're account has been charged a late fee in error, please reach out directly to your community manager. They will be more than happy to work with the accounting department to review your account and make any necessary updates or corrections.

Question 8

Where can I find my account balance?

Accepted Answer

If you're community utilizes our online portal, account balances can always be found by logging into your account. From the portal you can find account balance, payment history, and much more.

Question 9

Is water included in my condo or HOA fee?

Accepted Answer

That depends. More and more we are seeing what's called sub-metering for water in our communities. This means, the association has one master meter with the city or county that it is responsible to pay on behalf of all owners. Each individual owner then has their own water meter that tracks their individual usage. Associations will hire a vendor to read the individual meters and produce owner bills based on gallons used. The owners then make payment to the association directly in most cases, and then the association pays the city or county.

Check with your manager if you're unsure how your community handles water.

Question 10

How do I update my mailing address.

Accepted Answer

Updates like mailing address must be made in writing, or in some cases, can be made through the online portal for your community. Updates made in the portal are then updated in our management program.

The second option is to email your manager directly with the new mailing address.

Question 11

I'm selling my home and my agent needs to order something called a resale package.

Accepted Answer

We're sad to see you go, but we're here to help!

Resale package and escrow payoffs can be ordered through the online website Homewise.

www.homewisedocs.com

Question 12

How do I place a maintenance request?

Accepted Answer

Great question!

Maintenance in a community association is going to depend on the maintenance responsibilities in your governing documents. This language helps community managers determine if the maintenance request is something the association handles or if it is an owner responsibility.

If you're unsure or if you have an association maintenance request, you can use the maintenance request form on this website to submit a work order for the issue to be reviewed.

The maintenance request form is located under the owner tab on this website.

Question 13

What is the process for modifying my property (e.g. landscaping, fences, exterior changes)?

Accepted Answer

A good rule of thumb to live by in a community association when it comes to modifications is that any changes on the exterior of the home or lot, are going to require what's called a modification application.

Associations often times will have regulations on what can and cannot be changed on the exterior of your home or lot. These regulations can range from the color you can paint your front door to the types of plants you can have in the garden bed.

These regulations exist to ensure continuity throughout your community and promote property values for all owners.

A modification request can be completed with the online form found on our website under the Modification tab.

Question 14

What are the steps to renting out my home?

Accepted Answer

The ability to rent your home in a community association is going to depending exclusively on the language in your community's governing documents as well as any policies that the Board of Directors has adopted.

Oftentimes associations will have paperwork that will need to be completed and copies of leases and contact information for property management companies will need to be obtained. Sometimes communities will have rental restrictions on how many homes can be rented at any given time.

If you're unsure of your communities rental restrictions, please check with your manager directly.

Question 15

How are assessments and dues calculated and when can they change?

Accepted Answer

Assessments or dues for all associations are based on it's annual budget.

Each year, the Board of directors, along with management, review the annual budget and look at things like contractable services (landscaping, pond maintenance, insurance requirements, etc.) and determine how much it will cost to run the association for the entire year. Then, they determine what the income needs to be to support those expenses. The income generated for an association is through the assessments paid by the individual owners. The income needed to support the expenses is divided up amongst each owner either in equal amounts or based on factors such as square footage or lot size.

FAQs

Frequently asked questions