new owners
new to association living?
no worries!
mystreet has you covered.
We know that moving into a new community is an exciting time, and we’re here to help make your transition as smooth as possible. Below is a step-by-step guide to what you can expect as a new homeowner in your community:
New Owner Onboarding Process
Step One: You’ve Closed!
Congratulations on your new home! We can’t wait to welcome you to the community.
Step Two: Closing Documents
Your closing package is sent to our management team for processing. Please allow up to 21 days for receipt.
Step Three: Documents Received
Once we receive your closing package, we’ll load your information into our management system to ensure your account is set up properly.
Step Four: Welcome Home
A welcome letter with essential association information, including community guidelines and key contacts, will be mailed to you.
Step Five: Help Us Get to Know You
Along with your welcome letter, you’ll receive an owner information form. Please complete and return it to help us serve you better.
Step Six: Get Acquainted
Take some time to review your association’s governing documents and guidelines to familiarize yourself with community rules and benefits.
Step Seven: Reach Out
Have questions? We’re here to help! Feel free to contact your myStreet Community Manager for any assistance you may need.
Step Eight: Get Involved
Strong communities thrive when homeowners are engaged! Consider joining a committee or even serving on the Board to play an active role in your neighborhood.
We also encourage new owners to explore the educational resources available on our website, including our blog, Word on myStreet, our association terminology glossary, and other helpful tools designed to make community living easier to navigate.
If you have any questions or need assistance, don’t hesitate to reach out.
We’re here to support you every step of the way as you settle into your new home.
now accepting Electronic Settlement Submissions
Welcome to your new community! myStreet Community Management offers an electronic settlement submission process to help complete ownership transfers and establish new owner accounts as efficiently as possible.
Information for Realtors and Settlement Professionals
Completed electronic settlement packages should be emailed to: settlements@mystreetva.com
To process the ownership transfer, the submission must include:
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The final settlement or closing statement
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The property address
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The buyer’s or new owner’s full name
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The closing date
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Copies of all Association-related disbursement checks or other acceptable proof of payment
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Any additional documentation needed to accurately process the transfer
Association-related disbursements may include assessments collected at closing, capital contributions, transfer fees, outstanding Association balances, resale-related charges, or other Association funds shown on the settlement statement.
Please note: A settlement statement by itself is not considered a complete electronic settlement package. Copies of the applicable disbursement checks or other proof of payment must also be provided.
Incomplete submissions cannot be processed for electronic account setup until the required documentation is received.
Processing Expectations
Electronic submission helps myStreet begin the ownership-transfer process while settlement funds and original documentation are in transit. However, electronic submission does not guarantee immediate or same-day processing and does not change the order in which settlements are processed.
A copy of a disbursement check confirms that payment was issued at closing, but it does not necessarily confirm that the Association has received or deposited the funds. All closing payments remain subject to normal accounting, receipt, and reconciliation procedures.
The settlement email address is intended only for completed electronic settlement packages. It is not monitored for replies, general questions, resale or payoff requests, status inquiries, or routine homeowner correspondence.
Information for New Owners
Your ownership must be verified and transferred in the Association’s management system before your new owner account and CINC Connect access can be established.
Once the ownership transfer is complete, you will be able to access applicable community resources, which may include:
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CINC Connect owner portal access
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Assessment and payment information
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Governing documents
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Architectural request information
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Community and management contacts
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Amenity information and access procedures
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Other community-specific resources
Submitting a portal registration request does not replace the settlement process and cannot be used by itself to verify ownership. If your closing documentation has not yet been processed, your property may temporarily remain listed under the prior owner or builder.
Please allow time after closing for the complete settlement package to be received, reviewed, and processed. Account balances or automated correspondence may temporarily reflect pending closing activity while settlement funds are received and applied.
Help Us Avoid Delays
Before submitting an electronic settlement package, please confirm that the final settlement statement and documentation for all Association-related payments are included. Complete documentation helps prevent delays, incorrect beginning balances, duplicate accounts, and unnecessary account notices.