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New Year, New Goals

With 2023 in the books, the new year is a new opportunity for communities to review where they are currently, and where they want to go in the future. A new year is a fresh start for communities to tackle obstacles, overcome challenges, and offer a superior level of service to those who have chosen to call a community association home.

Wondering where to start with setting your community’s goals? Have no fear, we’ve got you covered. Before we dive into some examples of common community association goals, let’s talk about how to properly set a goal, so that it is achievable.

An achievable goal is a specific, realistic, and attainable target that an individual or organization can reasonably reach within a given timeframe. Setting achievable goals involves considering various factors, including resources, capabilities, and external constraints.

All goals should be:

1. Specific:

Clearly define your goal in specific terms. Vague or overly broad goals can be challenging to pursue. Define what you want to accomplish, who is involved, where it will happen, and why it's important.

2. Measurable:

Establish concrete criteria for measuring progress toward the goal. This could involve quantifying the goal in terms of numbers, percentages, or other relevant metrics. Measurable goals provide a clear indication of success.

3. Relevant:

Align the goal with your overall objectives and priorities. Consider how achieving the goal contributes to your broader mission or vision. A relevant goal is meaningful and supports your larger aspirations.

4. Realistic:

Assess your current resources, skills, and capabilities realistically. Avoid setting goals that are too ambitious or beyond your means. Ensure that the goal is challenging but still achievable with the available resources.

5. Deadline oriented:

Define a specific timeframe for achieving the goal. This could be a deadline or a series of milestones. Timeframes provide a sense of urgency and help in planning and monitoring progress.

6. Break it Down:

If the goal is complex, break it down into smaller, manageable tasks or sub-goals. This makes the overall objective more achievable and allows for step-by-step progress.

7. Evaluate Potential Challenges:

Anticipate potential obstacles or challenges that might arise during the pursuit of the goal. Develop strategies to overcome these challenges and mitigate risks.

8. Flexibility and Adaptability:

Remain flexible and open to adjustments. Conditions may change, and adjustments might be necessary. Being adaptable allows you to navigate unforeseen circumstances without compromising the overall objective.

9. Regularly Monitor and Review:

Establish a system for monitoring progress and regularly reviewing your achievements. This helps you stay on track, identify areas for improvement, and celebrate small wins along the way.


Example of Setting an Achievable Goal:

Non-Specific Goal: "Improve Customer Satisfaction"

Specific, Measurable, Achievable Goal: "Increase customer satisfaction ratings from 80% to 90% within the next six months by implementing a customer feedback system, addressing common pain points, and providing additional training for customer service representatives."

In this example, the goal is specific (improving customer satisfaction), measurable (increasing ratings from 80% to 90%), achievable (through specific actions within six months), relevant (aligned with the overall goal of enhancing customer satisfaction), and time-bound (six months).

Remember, the key is to set goals that motivates and challenges without being overly daunting. Achievable goals provide a clear path forward and contribute to a sense of accomplishment when successfully attained.

By applying these principles, community associations can set achievable goals that contribute to the overall well-being of the community. Clear and realistic objectives, supported by effective communication and resident engagement, can lead to a more harmonious and thriving living environment. Regular monitoring and adaptation help ensure that the HOA remains responsive to the evolving needs of its residents.

Not sure how to get started with your 2024 goals? myStreet can help!

Join us next time as we talk about how the right management company can help transform your community’s dreams into a reality.

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